privacy policy

This Privacy Policy describes how Fundamental Productions Limited, a festival & events company ("we," "us," or "our"), collects, uses, and shares personal information when you use our website [www.fundamentalproductions.co.uk] (the "Website"). We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1.0 Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide when you interact with our Website, sign up for newsletters, purchase tickets, or participate in surveys or contests.

1.2 Usage Information: When you visit our Website, we may automatically collect certain information about your device, browser, and browsing activities. This may include your IP address, browser type, referring/exit pages, operating system, and date/time stamps. We may also use cookies and similar technologies to collect this information.

2.0 Use of Personal Information

2.1 Providing Services: We may use the personal information we collect to fulfill your requests, process your transactions, and provide you with the services, products, or information you have requested from us.

2.2 Communication: We may use your personal information to communicate with you, respond to your inquiries, and provide you with updates about our events, promotions, and news. You can opt-out of receiving marketing communications at any time by following the instructions in the communication or contacting us directly.

2.3 Improving Website and Services: We may use the information we collect to analyse trends, administer the Website, improve our services, customise your experience, and understand how users interact with our Website.

3.0 Sharing of Personal Information

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, delivering services, or conducting activities on our behalf. These service providers are contractually obligated to handle your personal information securely and only for the purposes we specify.

3.2 Legal Compliance and Protection: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also disclose your information to protect our rights, privacy, safety, or property, and that of our users or the public.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or third parties involved in the transaction.

4.0 Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your personal information is no longer needed, we will securely dispose of it.

5.0 Your Rights

You have certain rights regarding your personal information under applicable data protection laws. These rights may include the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to object to the processing of your personal information or to data portability. To exercise your rights, please contact us using the information provided below.

6.0 Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

7.0 Third-Party Links

Our Website may contain links to third-party websites or services (e.g. ticketing partners). This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third

8.0 cookies

8.1 Tracking Cookies Data

When you use our site (including mobile sites or mobile apps), we and third-party organisations may collect information using "cookies" and other technologies.

By visiting our site, creating an account, or purchasing tickets, you agree to the use of cookies in accordance with your cookie settings. You can modify your preferences at any time using the Cookie Consent Tool.

8.2 What Are Cookies?

Cookies are small text files that are sent to your computer through your web browser, allowing the website to remember your identity. The duration that a cookie stays on your computer depends on whether it is a persistent or session cookie. Session cookies are temporary and expire when you leave the website, while persistent cookies remain on your computer until they expire or are deleted.

A pixel tag, also known as a web beacon, is an invisible image or code placed within an email or web page. Cookies can be categorized as First or Third-Party cookies. "First-Party Cookies" are placed by us on your device, while "Third-Party Cookies" are placed by another party but accessed when you visit our site. For instance, we use Google Analytics cookies to gather information about user experience on our website.

8.3 What Are Cookies Used For?

Cookies serve various purposes and can be categorized as follows:

Essential Cookies: These cookies are necessary for our website to function properly. They enable you to navigate the site and use its features, such as accessing secure areas and retaining items in your shopping basket.
Analytics Cookies: These cookies collect information about how people use our site, such as which pages are frequently visited and how users navigate between links. This aggregated data helps us understand site performance and make improvements. If you have logged into the client portal, we may associate cookie information with your account.
Functionality Cookies: These cookies remember your preferences and enable us to provide enhanced features and personalised content. For example, they can remember your username (excluding your password) or customisations you made to page elements.
Advertising and Marketing Cookies: These cookies deliver tailored marketing and advertising messages based on your browsing activity, purchases, or interests. We work with third-party organisations to group users and target these messages and ads. This may include displaying ads on platforms like Facebook or Google search results. We adhere to industry standards for online behavioral advertising (OBA) to ensure your personal identification is not revealed, and you have the option to opt out in the future.

8.4 Managing Cookies

In addition to our Cookie Consent Tool, most browsers allow you to manage your cookie preferences. You can choose to receive notifications when you receive a new cookie or disable cookies altogether. However, disabling or deleting cookies may affect the functionality of certain websites or services that rely on cookies to provide the requested service.

To manage cookies from our emails, such as pixel tags, you can choose not to enable images when viewing our emails or opt for plain-text viewing. Some web browsers and email clients offer settings or extensions to disable/block such cookies, such as Gmail.

8.5 Changing Browser Settings

You can change your browser settings to restrict the setting of cookies. Typically, these settings can be found in the "options" or "preferences" menu of your browser.

9.0 DATA SUBJECT’S RIGHTS AND REQUESTS

Personal Data must be processed in line with Data Subjects’ rights. Data Subjects have the following rights, which apply in certain circumstances:

a) The right to be informed about processing of Personal Data
b) The right of access to their own Personal Data
c) The right for any inaccuracies to be corrected (rectification)
d) The right to have information deleted (erasure)
e) The right to restrict the processing of Personal Data
f) The right to portability
g) The right to object to the processing of their Personal Data
h) The right to regulate any automated decision-making and profiling of Personal Data
i) The right to withdraw consent when the only legal basis for processing Personal Data is consent
j) The right to be notified of a Data Breach that is likely to result in high risk to their rights and freedoms
k) The right to make a complaint to the Information Commissioner’s Office or other supervisory authority

If you have any questions or comments concerning personal information we hold about you, please contact info@fundamentalproductionsltd.com (please put ‘Personal Data’ in the subject heading’). In order to verify your request we will require 2 forms of identification (e.g driving licence, passport, birth certificate, council tax bill, vehicle registration document). These forms of ID will be reviewed and held on our systems in line with this privacy notice.

We welcome your comments on privacy issues so please do contact us with any queries or suggestions.